Careers and Vacancies

Technical Operational
Support Engineer

Reporting to: CTO, to apply please call 0161 808 0230 or email

Based at: Warren Bruce Court, Warren Bruce Road, Trafford Park, Manchester M17 1LB

Job purpose: As part of the Bidooh Display Network Operations Centre (DNOC), you would support technical systems of the organisation, installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.

Key Responsibilities:
  • Support digital screens rollout across different territories
  • ◦ Digital screen queries, location setups
  • Proactively look at the device and server logs across different platforms
  • First point of call with any issues to investigate, and triage, before passing on to the developers, reporting to the developers in a standard way to reduce the onus on developers replicating any reported issues
  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk clients and customers though a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the rollout of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limites to call outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritise and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology
  • Conduct electrical safety checks on computer equipment

  • Key Characteristics:

  • Report progress to CTO
  • Escalate any staff issues with CTO
  • Communicate clearly with team members

  • Personality:
  • Self-driven, results orientated and a positive outlook
  • Natural forward planner who critically assesses all output
  • Mature, credible and comfortable in dealing with Executive Management Team/Directors
  • Reliable, tolerant and determined
  • Excellent organisation skills, with the ability to work on own initiative
  • Ability to handle multiple responsibilities with particular attention to detail
  • An empathic communicator, able to see things from the other persons point of view and maintain strict confidentiality
  • Well-presented and business-like
  • Trustworthy and reliable
  • Able to get on with others and be a team player
  • Ability to embrace change and apply to working practices

  • Personal situation:
  • Able to commute reliably to office space
  • Must be mature in their approach
  • Commitment to attendance at work

  • Salary:
  • Full-time, £25K dependant on experience.

  • Benefits:
  • The company provides an excellent benefits package including competitive annual leave
  • The company operates a friendly relaxed environment to work in
  • On-site parking is also available